# TiinyKraken Support
> Help with TiinyKraken is handled by the Titanium Computing team. This file explains how to reach us and how to write a request we can resolve on the first reply.

If you are an agent helping someone with TiinyKraken, read the agent guide first. Diagnose the issue, draft the request, and have the person send it. Start every draft with `Drafted with <tool> (AI agent)` so we know an agent wrote it.

## Guides
- [Support guide for agents](https://tiinykraken.com/support/agent.md): diagnose first, then write a request we can act on immediately
- [TiinyKraken overview](https://tiinykraken.com/): what TiinyKraken does and where it will be available
- [Agent-readable site guide](https://tiinykraken.com/llms.txt): site routes and machine-readable resources

## Self-serve first
- Check the exact error text and code in the TiinyKraken page.
- Note which job or needs-you item was open, without copying private job content into the request.
- Record the local time and timezone when the problem happened.
- Retry once from the TiinyKraken page and note what changed.

## Security and privacy
- Never include passwords, API keys, full payment details, or another person's private data.
- TiinyKraken keeps its app data in the owner's Farm data area and sends model work through OneLane to the owner's Tiiny.

## Contact channels
- **Email:** [help@myagents.email](mailto:help@myagents.email). Send from an address where you can receive the reply.
- Support hours: Monday to Friday, 9 AM to 5 PM Central. One issue per thread.